How to book your Castle ?

To book your castle simply follow these steps:

• Call 1300 88 28 71 in Australia, 0800 45 06 32 in New Zealand or go the on line booking page and complete the form.
• The Call centre will confirm to you if your castle is available on the date requested and confirm the details of the booking.
• Our call centre will then confirm your booking to you.
• Pay a $30.00 deposit to secure your jumping castle. Our office takes Credit Card, Cheques, Money Orders, Direct Deposits and Cash. The deposit is required to be paid within seven (7) days of making your booking.

What happens after I book my castle ?

• When your booking is confirmed our booking centre will send your booking to your local franchisee
• Your local franchisee will contact you prior to the booking to confirm all of your hire details and to confirm the time that they will drop off the castle on the day of your event.
• Your local franchisee will leave with you with their direct contact phone number, just in case you need to contact them with any last minute changes or requests.
• Your local franchisee will inform you of the balance required to be paid on the day in cash. As our franchisees are busy and need to complete other customer bookings we are unable to accept cheques and credit card payments on the day of hire. For customers who wish to pay their balance by credit card or cheque are required to contact and complete payment with cleared funds by 5.00pm on the last working day prior to the hire.
• On the day of your hire your local franchisee will attend to your home or party site and completely install the jumping castle, which includes a complete pre operational safety check. Your local franchisee will also take you through the safe operations of the castles and train you in how to operate and supervise your party.

How much are the castles ?

The pricing of all our jumping castles is available online. Simply go to your franchise location and choose your location, castle theme and length of hire. The hire price will be shown. Supervision by our qualified staff and franchisees is available at $30.00 per hour in addition to the hire fee (min 2 hrs)

Can I have a hire in a Parks or Public Places ?

Yes, Speciality Castles™ conducts hundreds of hires in public places each year. For further details on hires in public places, please call our office on 1300 88 28 71.

Do you have Insurance ?

All our franchisees hold current AAPRA approved Insurance for twenty million ($20,000,000) Products and Public Liability. A copy of insurance certificates can be obtained by local councils and departments upon completion of the booking and our franchisees can produce a copy on site should you require proof of insurance prior to your booking. We recommend that before entering into any hire with any company that you request proof of insurance of at least $20,000,000 cover by an Australian Registered Insurer.

Price Guarantee

Speciality Castles™ guarantees to be the best and cheapest supplier in the market place. If you are comparing our price to one of our competitors then remember only Speciality Castles™ can give you access to all your favourite themed jumping Castles. If you find a competitor with the same castle of theme, size and Style, then Specialty Castles™ will beat your best price by 10%. (conditions apply).

Are your themes exclusive ?

Speciality Castles™ has a large range of exclusive themes and styles. We are the exclusive licensees of the Wiggles, Marvel, Hi-5, Spider-man, Bratz, The Crocodile Hunter, Star Wars, Saddle Club, Fantastic 4, Bob the Builder, Thomas the Tank, Barbie and Barney and exclusively bring these jumping castles to Australia and New Zealand. If you come across one of these themes and it is not from Speciality Castles™ then it is highly likely that you are purchasing a pirated illegal cheap rip off, which has not been endorsed by the owners of the brands and the quality and integrity of the product cannot be guaranteed. Our castles and Operations have been tested by our brands and why Speciality Castles™ has been trusted with the responsibility to bring you our range of castles.

How many castles are available for hire ?

We currently have over 30 castles themes available for hire and over 400 in our network. With further orders on the way from our manufacturer our range and number of our castles will increase in line with demand. Booking earlier usually ensure that you will get the theme of your choice on the date you require.

When can I hire a castles ?

5 Apr 09 - 3 Oct 09 (Excluding QLD)	4 Oct 09 - 4 April 10

Please contact our customer service team about hires after dark and adult parties for a comprehensive quote.

Inclement Weather & Cancellations

All Speciality Castles™ jumping castles come with a sun and shade cloth to protect users from the sun and rain.

Should it rain or look like raining on the morning of your booking your local franchisee will contact you to ask if you still require the castle on the date of the booking where you will have the opportunity to cancel the booking prior to it arriving at your party? Once entering into the hire agreement payment is required and is non refundable. Our franchisees and staff will train you in what to do in the event or rain throughout the day. We recommend that all users cease use in the event of rain and discontinue use until rain ceases and the castle and surrounds dry.

Due to safety reasons our franchisees are unable to set up in rain even though many jumping castles come with rain covers. Rain covers prevent the rain from falling directly into the castle, however rain water lying around the castle make surfaces slippery and wet and also pose other issues for the electrical source.

What happens if I cancel or need to postpone my booking ?

In the event that you need to cancel your booking, you booking deposit is transferable to any future booking within 12 months of making your cancellation. The booking deposit is non refundable.